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A device won't turn on/off.

LENA devices are sturdy, but even so, one may occasionally need a little extra love. 

If a device won't turn on:

-Make sure you are pressing the "power" button down for ~4 seconds.

-Push the power and record buttons down together for 10-15 seconds to reset. This will not delete data.

-Charge it and try again in a little while.

If a device won't turn off:

-Make sure you are pressing the "power" button down for ~4 seconds.

-Push the power and record buttons down together for 10-15 seconds to reset.  This will not delete data.

-Let the battery run out on it's own. See if it will turn back on later. 

*If these options don't work, let your site manager (main LENA person) at your center know so they can switch the device out for another one.