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App Troubleshooting

Haven't downloaded or installed the app yet? See instructions HERE.

Log In Help

Having trouble logging into the LENA app? Try these quick steps to help you get back into your account.

Are you using the right email address? 
Log in with the email where you received your LENA invitation (usually your work email). Not sure which email? Ask your director or coach to confirm your app access.

Forgot your password?

  1. Open the app and tap “Set or Reset Password” on the log‑in screen.

  2. Enter your email address.

  3. Click the link in the email to create a new password.

Sharing A Phone or Tablet

Check the initials in the top right corner to confirm you’re logged into your own account. After each session, tap the icon and select “Log out” so the app is ready for the next teacher.

App Not Working

If the LENA app isn’t working as expected, a few quick steps can often resolve the issue:

  1. Check that your phone or tablet has internet.
    The app requires Wi‑Fi or cellular connection to work. If your cellular signal is weak, connect to your school or home Wi‑Fi, then try using the app again.
  2. Close and reopen the app.
    Log out, force close the app, then tap the app icon to relaunch.
  3. Restart your device.
    This can help if your device hasn’t been restarted recently.
  4. Check for app updates.
    Install app updates from the Apple App or Google Play Store, then reopen the app.
  5. Still not working?
    Click “Submit Help Request to LENA” button below to report the issue and get support.