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Report Alerts

Report Alert: In Progress

Means: LENA has not finished reporting some data because the dock is still uploading, the files are still being analyzed, and/or or the report is still being built. In most cases the most recent LENA Day date is not available to select while this alert is displayed. If you see this alert and the most recent LENA Day date, that means some additional data has been received and is being processed. The reports and session prompts may change after processing completes. 

What to do:

Ensure the dock is actively uploading or has successfully completed uploading.

Check reports again in a few hours. Why?

  • Uploading from the dock to the cloud takes up to 20 minutes per child.
  • Analyzing the uploaded data and building the reports can take a few hours.

It's reasonable to expect reports to be ready by the morning after device processing... if all of the data uploaded successfully.

Note: In the very rare case that analysis cannot be completed, LENA Technical Support will contact the site manager with next steps.

Report Alert: Hidden Recording(s) 

Means: The system automatically hid some data based on LENA's data integrity rules. These include: data from more than one date in a calendar week, data from before the group was created, data for a group closed two weeks ago.

What to do:

If you believe good data may have been hidden, check the Recordings list for the impacted child(ren).
  1. On the Group screen, click the Children tab.
  2. Click the name of a child whose data you suspect is hidden.
  3. Click the Recordings tab.
  4. Scan the list for hidden recordings in the current group.
  5. Compare the dates of hidden and reported recordings to understand why data is hidden.

There are only three good reasons to unhide data:

  1. Whole classroom did a replacement LENA Day.

  2. Special circumstances required the classroom to fit two LENA Days into one week, and the teachers completed their session before the second LENA Day.
  3. The wrong data was hidden. This can happen sometimes when children change classrooms during the sequence, or in other unusual situations.

Contact LENA Support for help unhiding data.

Report Alert: Problem With a Recording 

Means: Some data is still not ready 8+ hours after devices were processed. It may be stuck on the dock, or something may have gone wrong in the analysis step.

What to do:

  • Ensure dock is plugged in and connected to internet (network light is solid green). If not, follow connection troubleshooting instructions.

  • Ensure the docked devices are fully seated. 

  • Devices that are still uploading show a zig-zag animation. Wait up to 30 minutes for the dock to upload each remaining device.
  • When devices all show "Ready," the dock has finished uploading.
  • Contact LENA Support if trouble persists. If possible, please provide the Group ID, located in the upper right of the screen where you access reports.