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Login problems on LENA Online

Troubleshoot problems with password setup and login failures

  1. Search spam / junk / clutter folders for email.
    • From Auth0-Prod@lena.org
    • Subject Set up your LENA Online Password
  2. Ask your LENA account owner to check the user list and verify:
    • Your account is listed.
    • Email address is correct.

Incorrect email address?

Account owner corrects the address, then triggers a new setup email.

  1. Correct the address and save.
  2. Log out.
  3. On o.lena.org, click Forgot Password.
  4. Enter the corrected address. The system sends the email with password setup link.

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Expired password setup / reset link

To trigger a new email and link, go to o.lena.org, click Forgot Password, and enter the email address associated with your LENA account. 

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Log in screen after email and password entered

If the login screen reloads instead of going to LENA Online, and it does not indicate an error, your user account has been inactivated.

Contact your LENA Online account owner to reactivate your user account.

 

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Forgot password

  1. On the LENA Online login screen: https://o.lena.org, click Forgot Password.
  2. Enter the email address associated with your LENA user account.
  3. If the email address is associated with an active user account, a password resent link will be sent.
💡 If you use stored passwords in Chrome, remember to update the stored password.

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Attempted to change password but did not receive an email

  1. Search spam / junk / clutter and subfolders for email.
    • From Auth0-Prod@lena.org
    • Subject Set up your LENA Online Password
  2. Ask your LENA account owner to check the user list and verify:
    • Your account is active.
    • You have input the correct email address.
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Forgot which email address is associated with LENA

Your LENA program manager / account owner can look up this information for you.

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Email address has changed, no access to the email associated with LENA

Your program manager / account owner can:

  1. Update your email address and save.
  2. Log out.
  3. On o.lena.org, click Forgot Password.
  4. Enter the updated address. The system sends the email with password setup link.

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Failed login: wrong email or password

  1. Try again, or work through the Forgot Password steps.
  2. Ask your LENA account owner to check the user list and verify the email address.
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Screen is stuck on "Logging in..."

Ensure you are using the current version of Google Chrome. Update Chrome if necessary.

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Trouble logging in on an iPad - "Logging in..." is flashing, page load stuck in a loop

Tap the x in the upper right of the screen to stop the page load, then tap the refresh icon.

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