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Help: Missing LENA Day Data

What to do when your LENA reports seem incomplete

Missing data may be unreportable, hidden, misassigned, still in analysis, stuck on Hub, stuck on the device, or non-existent.

Program/coaching staff and sites/providers can follow these steps to resolve most cases of missing data.

Coach or LENA Online Site Manager:

1. Check LENA Online.LENAOnline_logo

  • Click on View Report to check for report alerts. An alert appears on the report selection window for: problem with a recording, reports in progress, or hidden data.
    • If an alert is present, click on More Info for instructions.
  • Review the Recordings List for any child you think should have data. (Click the group's Children tab, the child's name, then the Recordings tab.)
    • Check for data that is too short to report (<2 hrs), hidden, associated to a different group, or on the wrong date. LENA Support is available to help investigate and correct as needed.

2. Check with site.noun-sms-question-waiting-5122876-7F3F98

  • Ask about timing. When did Hub finish uploading all of the data they transferred off devices?
    • After upload, the analysis may take several hours. Allow at least 4 hours from final upload for reports to fill in.

  • Ask about attendance, device swaps, participation issues, or anything unusual that may have happened. Examples include:

    • Child used a different device for this day.
      • If the device was not assigned at all in LENA Online, it could not be processed. Get the serial number, assign, then site can process.
      • If the device was still assigned to a different child in LENA Online when processed, the data will be reported for that child instead. Contact LENA Support for help locating and moving the report.
    • No recording started, so no recording to be processed because:
      • Child was absent.
      • Child refused to wear the vest.
      • They forgot to start the recording.
      • They didn't press the Record button long enough for the screen to show Recording.
      • Device would not turn on or start recording.

Teacher or site staff:

3. Check Hub.Hub_0Uploading

  • With devices disconnected, open the Hub computer where processing occurred, then click on the Uploads tab.
    • If files are still uploading, let them finish. Note: Each file should upload in 20 minutes or less. Click here for problems uploading.
    • After successful upload, wait 1-4 hours for the reports to fill in.

4. Check devices.

  • With devices disconnected from Hub, turn them on. 

    Device_Elapsed Time

    • If they show elapsed time, they were not processed. Process them, let Hub upload the files, and wait 1-4 hours for the reports to fill in.

    • Device_PausedIf they only show Paused without elapsed time then they are empty. Either no recording was made, or they were processed already and one of the above instructions will locate the data.

    • Any other message, or device won't turn on indicates a problem that may have prevented recording and/or transfer. See device troubleshooting.

Missing data can usually be located through one of the above checks. 

If you still believe the report is incomplete, contact LENA Support for assistance tracking down what happened. We will need:

  • Site name
  • Group name
  • Child or children missing data
  • Date of missing data