Help: Missing LENA Day Data

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Where could the data be?

To make a report, LENA data travels...

from child to device, device to Hub, Hub to cloud, and cloud to LENA Online.

Walk backward through the process to find missing data.

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1. Check LENA Online.

Maybe the data is in LENA Online but is unreportable or assigned to the wrong report. The coach can:

• Click on View Report to check for report alerts. If an alert is present, click on More Info for instructions.
• Review the Recordings List for any child you think should have data. (Click the group's Children tab, the child's name, then the Recordings tab.) Check for data that is too short (<2 hrs), hidden, associated to a different group, or on the wrong date. LENA Support is available to help investigate and correct as needed.

2. Could the data still be in cloud analysis?  

When data is still being analyzed, the report screen shows an alert: Reports in progress.

Cloud analysis can take a few hours. If you believe the files should have finished uploading at least 4 hours ago, move on to the next step to be sure.

3. Check Hub.

Hub is where most "missing" data is found, usually because uploading has been interrupted accidentally – by closing the Hub program, closing the laptop lid, or allowing the computer to sleep. Other times, a technical problem may be preventing successful uploads. The site staff can:

• With devices disconnected, open the Hub where the devices were processed, then click on the Uploads tab.
• If files are still uploading, let them finish.
• Remember: Hub must remain actively running and connected to internet until all files have moved to the cloud. The computer must be set to never sleep.
• Each file should upload in 20 minutes or less. If it's taking longer or there is an uploading error message, click here for problems uploading.
• After successful upload, wait 1-4 hours for the reports to fill in.

4. Check devices.

Occasionally a device is accidentally skipped during processing. Site staff can check the device screens to see if any of them still contain the LENA Day data.

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  With devices disconnected from Hub, turn them on to view status. 

   

• If they show elapsed time, there's the missing data! They were not processed. Process them, let Hub upload the files, and wait 1-4 hours for the analysis.

• If they only show Paused without elapsed time then they are empty. Either no recording was made, or they were processed already and one of the above instructions will locate the data.

• Any other message, or a device that won't turn on, indicates a problem that may have prevented recording and/or transfer. See device troubleshooting.

5. Ask the provider about special circumstances.

Sometimes an unexpected situation leads to misassigned, unprocessed, or uncollected data.

• Ask about attendance, device swaps, participation issues, or anything unusual that may have happened. Examples include:

  • Child used a different device for this day.
    • If the device was not assigned at all in LENA Online, it could not be processed. Get the serial number, assign, then site can process.
    • If the device was still assigned to a different child in LENA Online when processed, the data will be reported for that child instead. Contact LENA Support for help locating and moving the report.
  • No recording started, so no recording to be processed because:
    • Child was absent.
    • Child refused to wear the vest.
    • They forgot to start the recording.
    • They didn't press the Record button long enough for the screen to show Recording.
    • Device would not turn on or start recording.

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