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Returning Your LENA Room Kit

Complete your LENA Grow sequence, then follow these steps to return your LENA Grow Room Kit

Grow_DirectDeliverygraphic_ReturnRoomKit

Now that you have wrapped up your LENA Grow sequence, it's time to return your Room Kit!

  1. Grow_ReturnRoomKit_insertspreadFind the Welcome to LENA Grow insert included in your Room Kit. This page provides everything you need to know about returning your kit.
    Can't find your copy? Download a reference one here.




  2. Grow_ReturnRoomKit_dateexampleLocate the return by date and number of devices to return. On our example, the return by date is April 22, 2024, and the number of devices to return is 10.






  3. Grow_ReturnRoomKit_checklistRepackage LENA materials back into the Room Kit box. Using the checklist on the back of the page, make sure you include:
    • All LENA devices.
    • Any unworn vests.
    • All Multi Docks and cords.


  4. Once the materials are packed, put the Room Kit box into the provided mailing bag with the provided return label.

  5. Drop the bag off at a UPS drop-off location nearest you. The package is too large for a drop box, so you will need to find a store front.


That's it! Thanks for returning your LENA Room Kit!

 

Room Kit Return FAQsnoun-sms-question-smile-5122877-7F3F98

I lost my return label. Can I get a replacement label?

Yes. Email a request for a replacement label to support@lena.org. Include your site name and group name. We will email you a new label to print and tape to your box.

I lost the room kit box. How do I return the materials?

If another group's LENA box is available and has space, you may return both rooms' materials together in one box. To help us quickly credit your account for both returns, please put separate the devices from the lost box in a bag or envelope labeled with their group name.

If no LENA box is available, you may use any sturdy box. Use vests and/or packaging materials to pad the devices so they do not move around in the box, and tape the box thoroughly to prevent water damage.

Please do not return devices without a box. Shipping in a bag only risks damage to the devices and incurs additional shipping charges.

How is the due date determined?

Each kit is due 10 weeks after it is requested.

This cadence allows time for the 5-week sequence and shipping time – with wiggle room for schedule changes – and helps keep LENA materials in circulation so more classrooms can use them.

How can I find the due date for a classroom's kit?

The due date is printed on the welcome letter that comes in the Room Kit.

Coaches and site managers can also view it in LENA Online, on the group's Room Kit Request tab.

Can I get a reminder about the due date?

LENA emails a Room Kit return reminder to the group's shipping contact one day after LENA Day 5 is processed. The reminder is bilingual (English/Spanish) and provides instructions and the due date.

What if a classroom needs more time?

Contact support@lena.org to let us know about your situation, including the site and group name and the anticipated date of completion. In most cases we can extend the due date within reason.