A broken device purchased within the last year may be eligible for return and replacement.
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This article is for partners who purchase, store, and distribute their own devices. Purchased devices are covered by the LENA device warranty. |
👉🏼 Broken device in a LENA-supplied LENA Grow Room Kit? Please see this article instead.
Contact LENA Support by email or phone.
+1 303.441.9072
Please provide the following information for each problem device:
- Your name.
- Your organization.
- The device serial number from back of the device (on silver bar code sticker).
- A description of the problem, including any error code shown.
- Confirmation that you have attempted the recommended course of action, if any.
- Your email address (if you are leaving a voicemail message).
- The physical mailing address where we would send a replacement, if your device is under warranty. (Note: we cannot ship to a P.O. box.)
- The phone number associated with the shipping address.
If device is under warranty...
We'll email you an authorization form and instructions to pack and return the device.
When we receive your package and form, we'll send a replacement for each authorized device.
If device is not under warranty...
We'll let you know. Replacements can be purchased through the LENA shop.