If your broken device is under warranty, LENA Support will authorize its return and replace it upon receipt
Contact LENA Support by email or phone.
+1 303.441.9072
Please provide the following information:
- Your name.
- Your organization.
- The device serial number(s) from the silver sticker with a bar code on the back of the device(s).
- A description of the problem, including any error code shown.
- Confirmation that you have attempted the recommended course of action, if any.
- Your email address (if you are leaving a voicemail message).
- The physical mailing address where we would send a replacement, if your device is under warranty. (Note: we cannot ship to a P.O. box.)
- The phone number associated with the shipping address.
If device is under warranty...
We'll email you an authorization form and instructions to pack and return the device. If you have more than one device they'll all go on one form and can be packed in one box.
When we receive your package and form, we'll send a replacement for each authorized device.
If device is not under warranty...
We'll let you know. Replacements can be purchased through the LENA shop.